Frequently Asked Questions
Registration and OneStart
What is OneStart?
OneStart is a UITS developed and supported web portal that provides links to online services at IU. One of those online services is SIS (Student Information System). The Student Self-Service link in the sidebar under the Services tab in OneStart is how students access the Student Center, which includes Registration, Unofficial Transcripts, Grades, Schedule of Classes, Class Schedule, and more.
On the Student Self-Service page under the Services tab in OneStart, why do I get a blank page or an "Access denied" message?
Some network configurations (firewalls or incompatible web browsers) prevent you from accessing certain links in OneStart.
Try connecting from a different computer at a different location, or contact the UITS help desk at (812) 855-6789. You can also view a Knowledge Base article on this topic.
In OneStart, the Registration System indicates I have a hold on my record. What do I do now?
If any holds are reflected in OneStart, you must take corrective action to obtain a release for each hold item.
Students can view the details about holds on their record in the Student Center, found via the Student Self-Service link in the sidebar on the Services tab, in OneStart . Information about the hold item will be displayed including reason, department name, contact info, and instructions for releasing the hold. Allow up to 24 hours for holds to be released.
OneStart only shows my previous semesters attended, not the one for which I'm trying to register. What now?
Prior to any registration attempt each student must be "Term Activated" by their school or division. If you do not see a link for the term for which you are trying to register, contact your school or division .
If I need to leave the university, how do I withdraw from all of my classes?
Through the first week of the term, students can withdraw from the university without penalty by dropping all classes using the Register & Drop/Add link in the Student Center, found via the Student Self-Service page in the sidebar under the Services tab, in OneStart . After dropping all classes, it is a good idea to print a copy of your Class Schedule to be sure all classes were successfully dropped.
After the first week of the term there is a different procedure. You may view details at http://enrollmentbulletin.indiana.edu/uniwd.php .
Where can I find a list of internet courses that can be taken online?
Internet courses are available through Indiana University to students worldwide. These courses, conducted entirely over the World Wide Web and Internet technologies, require students to have access to a computer, a modem with an Internet connection, a WWW browser, and e-mail. For more information go to the IU Online website.
How much will my classes cost this semester?
Bursar fees are adjusted annually and are posted on the Office of the Bursar's website at http://bursar.indiana.edu/home/index.php/tuition-fee-rates/
Where is the Bursar's office? How can I contact them?
Contact information for the Bursar's office is available on the Office of the Bursar's website at http://bursar.indiana.edu/home/index.php/contact-information/
How do I get an Indiana University username and passphrase?
The Account Management Service, which is managed by UITS , is designed to help students, faculty, staff, affiliates and guests at Indiana University create and manage their computing accounts and passwords.
To access the Account Management Service go to http://itaccounts.iu.edu .
I have questions about my residency status. Where can I find additional information?
Information about residency can be found at http://registrar.indiana.edu/resiinfo.shtml
Where do I find my university ID number?
Information about finding your university ID number can be found at http://enrollmentbulletin.indiana.edu/pages/univerid.php .
How do I get an official transcript?
Information about ordering an official transcript can be found at http://registrar.indiana.edu/stu_transcripts.shtml.
When will I receive my diploma?
To insure that you receive a high quality document, diplomas are ordered from an external vendor. You will receive your diploma approximately 3 months from the date of graduation.
I'm a new student on the Bloomington campus. What do I have to do to meet the immunization requirements?
In accordance with Indiana Code 20-12-71, "Immunization Requirements at the Postsecondary Level," all students who attend Indiana University-Bloomington for their first major semester during or after First Semester 1995-96 must provide immunization information to the Office of the Registrar. Information about how to comply with immunization requirements can be found at http://enrollmentbulletin.indiana.edu/pages/immun.php .
What is the difference between the Registrar's "Immunization Compliance" form and the Health Center's "Health History"?
The immunization section of the Health History Questionnaire is intended to provide the Health Center with a record of your immunizations as part of your overall medical history. The Health Center refers to the Health History Questionnaire when providing medical care.
The State of Indiana mandates that the University must collect immunization information for Diphtheria, Tetanus, Measles, Mumps, and Rubella from all new students, including intercampus transfer students new to the Bloomington campus.
Indiana State law also requires the University to inform you of the risks associated with meningococcal disease (Meningitis) and the benefits of vaccination. All Students are required to confirm that they have read and understand these risks (see the link below for details).
The University is required to monitor immunization compliance, provide notifications, and prohibit students from registering for future terms if they fail to comply. Details on how to comply using the online "Immunization Compliance" form can be found at http://enrollmentbulletin.indiana.edu/pages/immun.php .